We understand that circumstances can change, requiring alterations or cancellations to your booking. Our cancellation policy is designed to be fair while protecting the lodge from last-minute cancellations.
In the unfortunate event that guests need to cancel their booking, the following cancellation policies apply:
0% of the full amount
Full refund of any payments made
50% of the full amount is forfeited
Half of your payment will be retained
100% of the full amount is forfeited
Includes no-shows or early departures
Amendments to booking dates are subject to availability
Changes that result in a shortened stay may be subject to cancellation fees as outlined above
Extension of stays is subject to availability and may qualify for applicable special offers
We strongly recommend that all guests purchase comprehensive travel insurance that includes coverage for cancellations, medical emergencies, and personal belongings. This provides peace of mind in case unforeseen circumstances affect your travel plans.
In the event of circumstances beyond our control (such as natural disasters, civil unrest, or pandemic-related travel restrictions), alternative policies may apply. Please contact our reservations team directly to discuss options.
Our reservations team is here to assist you with any changes or cancellations to your booking. Please contact us as soon as possible if you need to adjust your travel plans.
+27 (0) 87 153 7510
To request a cancellation, please contact our reservations team via email at info@sekala.com or by phone at +27 (0) 87 153 7510. All cancellations must be confirmed in writing.
Once a cancellation is confirmed and a refund is due, we process refunds within 7-10 business days. Please note that it may take additional time for the funds to appear in your account depending on your bank's policies.
Yes, name changes on bookings are generally permitted without penalty, provided the number of guests and accommodation type remain the same. Please inform us of any name changes as soon as possible.
Early departures are treated the same as last-minute cancellations. The full amount for the original booking duration will be charged with no refund for unused nights.
Contact our reservations team to make your booking at Sekala Private Game Lodge with peace of mind.
Sekala Private Game Lodge offers an exclusive luxury experience within the Welgevonden Private Game Reserve, a malaria-free Big 5 sanctuary in the UNESCO Waterberg Biosphere. Nestled in the magnificent Waterberg Mountains with spectacular views, abundant wildlife, and over 380 bird species, we provide an intimate wilderness experience with uncompromising comfort.
